Got questions? We have answers!
WHAT HAPPENS NEXT ONCE I DECIDE ON A BEAR DESIGN?
After deciding on a design and completing your purchase you will receive a confirmation email from us, detailing next steps and reviewing your order. In a nut-shell, you will send us your clothing items of choice and once we recieve your items and have a feel for color pallet and character, we will begin designing and constructing your unique bear. If there are special details you want to retain or special instructions, we will be more than happy to talk these through before getting started. Your memory bear is meant to reflect something near and dear to you and we don't take that responsibility lightly! The whole process should take somewhere between 3 and 4 weeks and should you have any questions along the way, we are just an email away.
After deciding on a design and completing your purchase you will receive a confirmation email from us, detailing next steps and reviewing your order. In a nut-shell, you will send us your clothing items of choice and once we recieve your items and have a feel for color pallet and character, we will begin designing and constructing your unique bear. If there are special details you want to retain or special instructions, we will be more than happy to talk these through before getting started. Your memory bear is meant to reflect something near and dear to you and we don't take that responsibility lightly! The whole process should take somewhere between 3 and 4 weeks and should you have any questions along the way, we are just an email away.
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WHAT KIND OF CLOTHING IS BEST FOR MY LOVE YOU BEAR?
Cotton or cotton blends as in shirts or dresses. Knits such as t-shirts, sports jerseys, or baby sleepers. Pants, jackets, sweaters, even a favorite blanket. We can use most anything EXCEPT leather or fur, heavyweight knits or thick, bulky fabrics, swimwear or thin very stretch knits. Each bear takes on its own shape and personality largely based on the fabric used. Stretchy fabrics result in rounder shapes. We stabilize all fabrics with interfacing to control stretching and add durability to your bear. HOW MANY ITEMS DOES IT TAKE TO MAKE A BEAR?
We can make a bear out of one adult size shirt, although we prefer to have somewhere between 2-3 to coordinate ears, face & paws. For children’s’ clothing, send 3-5 items that would coordinate well. For infant clothing, we recommend purchasing the Baby Memory Bear, which is smaller & requires 6-9 sleepers or other infant items. HOW LONG WILL IT TAKE TO MAKE MY BEAR?
Once we recieve your items, we aim to complete your bear in 3-4 weeks. You will recieve emails both when your bear is completed and when it has shipped. WILL YOU RETURN THE UNUSED ITEMS OR LEFTOVER SCRAPS?
Include a note in your box of clothing if you want unused items or scraps returned and we will be happy to send them back to you with your bear. HOW DO I CLEAN MY BEAR?
We use quality materials to create your bear, such as stabilizing interfacing, polyester fiberfill, and safety eyes and noses. However, to best maintain the shape and integrity of your bear, we recommend cleaning soiled areas with a damp cloth. |
HOW DO I SEND MY CLOTHING ITEMS TO YOU?
Please make sure your items are freshly laundered. Carefully package your items and include a copy of your order receipt along with any notes or special instructions. Send your package using a tracking system. UPS or FedEx include real-time tracking. If you use USPS, you will need to add tracking. HOW MUCH IS SHIPPING?
You will pay to ship your clothing items to us. The cost depends on how many items you send and how you package and ship them. Shipping of your completed order back to you is FREE! CAN I HELP DESIGN MY BEAR?
Of course you can. Attach a note to your clothing items indicating logos, buttons, lace or other specific elements you would like included. Some elements just may not work well with our patterns, but we will do our best to use them in creating your Love You Bear & contact you if further conversation is needed. If you have no preferences, we are happy to custom design the sweetest little friend for you. DO YOU OFFER A DISCOUNT IF I ORDER MULTIPLE BEARS?
We provide a custom sewing service rather than a product. It takes several hours of planning, fabric prep, cutting and sewing to create your custom bear as well as added stabilizer, fiberfill, thread, safety eyes, noses, and buttons. Since each bear requires the same amount of time and added materials, we are unable to offer quantity discounts. ARE LOVE YOU BEARS SAFE FOR CHILDREN?
Love You Bears are designed to be a keepsake to bring hope and comfort to grieving adults, or for others who wish to preserve special memories. They are not meant to be toys or given to children. We do use safety eyes and noses, but because we use fabric from your clothing and our bears often include buttons, they would not pass safety standards for children. Your purchase indicates that you understand and accept this limitation. |
Precautions we are taking during the Corona Virus situation.
We want to be extra careful during this time for your health and ours. We ask that your items be freshly laundered or dry cleaned before sending them to us.. When we receive your package, we carefully unpack and store your items in their own sealed plastic tote box until we begin work on your order. Our bear studio work surfaces are cleaned and sanitized before beginning each new project. We want you to feel comfortable with trusting your precious memories to us.
We want to be extra careful during this time for your health and ours. We ask that your items be freshly laundered or dry cleaned before sending them to us.. When we receive your package, we carefully unpack and store your items in their own sealed plastic tote box until we begin work on your order. Our bear studio work surfaces are cleaned and sanitized before beginning each new project. We want you to feel comfortable with trusting your precious memories to us.