Got questions? I have answers!
WHAT HAPPENS NEXT ONCE I DECIDE ON A KEEPSAKE?
After deciding on a keepsake design and completing the order form you will receive a confirmation email from me, detailing next steps and reviewing your order. In a nut-shell, you will send me your clothing items of choice and once I recieve your items and have a feel for color pallet and character, I will begin designing and constructing your unique item. If there are special details you want to retain or special instructions, I will be more than happy to talk these through before getting started. Your keepsake is meant to reflect something near and dear to you and I don't take that responsibility lightly! The whole process should take somewhere between 3 and 4 weeks and should you have any questions along the way, I am just an email away.
After deciding on a keepsake design and completing the order form you will receive a confirmation email from me, detailing next steps and reviewing your order. In a nut-shell, you will send me your clothing items of choice and once I recieve your items and have a feel for color pallet and character, I will begin designing and constructing your unique item. If there are special details you want to retain or special instructions, I will be more than happy to talk these through before getting started. Your keepsake is meant to reflect something near and dear to you and I don't take that responsibility lightly! The whole process should take somewhere between 3 and 4 weeks and should you have any questions along the way, I am just an email away.
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WHAT KIND OF CLOTHING IS BEST FOR MY KEEPSAKE?
Cotton or cotton blends as in shirts or dresses. Knits such as t-shirts, sports jerseys, or baby sleepers. Pants, jackets, sweaters, even a favorite blanket. I can use most anything EXCEPT leather or fur, heavyweight knits or thick, bulky fabrics, swimwear or thin very stretch knits. Each keepsake takes on its own shape and personality largely based on the fabric used. Stretchy fabrics result in rounder shapes. I stabilize all fabrics with interfacing to control stretching and add durability to your item. HOW MANY ITEMS DOES IT TAKE TO MAKE A KEEPSAKE BEAR?
For a Classic Keepsake Bear I need somewhere between 2-3 adult items or 3-5 childrens items that would coordinate well. Although I can make a bear out of a single adult shirt, I prefer variety in order to coordinate ears, face & paws. For infant clothing, I recommend ordering the Baby Memory Bear, which is smaller & requires 6-9 sleepers or other infant items (based on a 3-6 month size). HOW LONG WILL IT TAKE TO MAKE MY KEEPSAKE?
Once I recieve your items, I aim to complete your keepsake in 3-4 weeks. You will recieve emails both when your item is completed and when it has shipped. WILL YOU RETURN THE UNUSED ITEMS OR LEFTOVER SCRAPS?
Include a note in your box of clothing if you want unused items or scraps returned and I will be happy to send them back to you with your keepsake. HOW DO I CLEAN MY KEEPSAKE BEAR?
I use quality materials to create your bear, such as stabilizing interfacing, polyester fiberfill, and safety eyes and noses. However, to best maintain the shape and integrity of your bear, I recommend cleaning soiled areas with a damp cloth. |
HOW DO I SEND MY CLOTHING ITEMS TO YOU?
Please make sure your items are freshly laundered. Carefully package your items and include a copy of your order invoice along with any notes or special instructions. Send your package using a tracking system. UPS or FedEx include real-time tracking. If you use USPS, you will need to add tracking. HOW MUCH IS SHIPPING?
You will pay to ship your clothing items to us. The cost depends on how many items you send and how you package and ship them. Shipping of your completed order back to you is free. Typically orders are completed within 3-4 weeks and shipped via USPS Priority Mail (2-3 business days). Once shipped you will receive tracking information via email. Please Note: Due to the Corona Virus pandemic, shipping times vary and are not guaranteed by us or by the USPS. WHAT IS YOUR RETURN POLICY? If you change your mind and wish to cancel your order, you may do so by emailing loveyoubearmemories@gmail.com any time before we begin construction of your item. If we have already received your clothing items, we will refund your purchase price minus the cost of returning your items. CAN I HELP DESIGN MY KEEPSAKE?
Of course. Make a note of this when filling out your order form and we can talk through this. Then attach a note to your clothing items indicating logos, buttons, lace or other specific elements you would like included. Some elements may not work well with my patterns, but I will do my best to use them in creating your keepsake & contact you if further conversation is needed. If you have no preferences, I am confident I will design a keepsake that you'll treasure forever. DO YOU OFFER A DISCOUNT IF I ORDER MULTIPLE ITEMS?
I provide a custom sewing service rather than a product. It takes several hours of planning, fabric prep, cutting and sewing to create your custom keepsake as well as added stabilizer, fiberfill, thread, safety eyes, noses, and buttons. Since each item requires the same amount of time and added materials, I am unable to offer quantity discounts. ARE KEEPSAKE BEARS SAFE FOR CHILDREN?
My bears are designed to be a keepsake to bring hope and comfort to grieving adults, or for others who wish to preserve special memories. They are not meant to be toys or given to children. I do use safety eyes and noses, but because I use fabric from your clothing and my bears often include buttons, they would not pass safety standards for children. Your purchase indicates that you understand and accept this limitation. |
Precautions I am taking during the Covid-19 Pandemic.
I want to be extra careful during this time for your health and mine. I ask that your items be freshly laundered or dry cleaned before sending them to me. When I receive your package, I carefully unpack and store your items in their own sealed plastic box until I begin work on your order. My bear studio work surfaces are cleaned and sanitized before beginning each new project. I want you to feel comfortable with trusting your precious memories to me.
I want to be extra careful during this time for your health and mine. I ask that your items be freshly laundered or dry cleaned before sending them to me. When I receive your package, I carefully unpack and store your items in their own sealed plastic box until I begin work on your order. My bear studio work surfaces are cleaned and sanitized before beginning each new project. I want you to feel comfortable with trusting your precious memories to me.